Online Pharmacies offer subtle shipping, low prices and a wide variety of pills. Ideally, using online pharmacies give you less hassle in ordering your medication. But, there are several problems with this industry. Some people have positive experiences with these while other people had terrible experiences with online pharmacies. Simply put, there are cheaters who operate such schemes. Other times, customers are just unlucky. Whatever the reason, different people have different experiences with online pharmacies. By reading through pharmacy review sites, here are the most common complaints encountered with these websites.
Package did not arrive
This is the most common and most bothering complaint found in review sites. After ordering with online websites, the buyer never gets the package. This is the common ground of most blacklisted pharmacies in the internet. However, not getting the order is not always a case of cheating. There are cases that the medicine was simply lost in the mail or was confiscated by local officials. In that case, an online pharmacy would usually try to amend the set back by shipping a new package free of charge.
On the other hand, some clients were not as lucky as they encountered real liars. These people would take advantage of the long wait and run the person in circles to buy time. Their goal is to have the person wait until he/she runs out of time to file for money back with their card company. Be careful of such companies as these are the real evil doers of the industry. They simply grab the money of those who need the medication and leave the customer with nothing except a bigger problem
Terrible Customer Service
The purpose of a customer service support is to ensure customer satisfaction. They are there to answer questions of their customers. These people are there to update the customer about his/her package. In other words, these are the people who tell the customer where and when the product will arrive, tell the client the status of their medication and take care of the customer’s needs. But, customer service support will only be effective if done right.
If a customer gets hold of customer service and the latter cannot answer to the query then it’s useless. Other times, customers complain not just about the inability to answer of customer service, but their total disregard as well destiny pharma companies house . There are those who not only don’t know what to say, but they treat the customer terribly as well.
Another frequent complaint by clients about customer service support is that they run them in circles. Sometimes, customer service entirely doesn’t exist.
Credit Card Fraud
There are times an online pharmacy would indeed send the order right on time. But once the client’s credit card statement arrives, he/she will find excessive charges. There are cases that the extra charge is hidden. Other instances report that the client paid for website membership fees without their consent.
Simply put, there are companies that charge more than the client bargained for. In other instances however, the problem could have stemmed from simple human error. In either case, the problem can be resolved by first contacting the company’s customer support service. If this proves to be a waste of time, then the next step is to contact the credit card company in order to successfully deal with the problem.
Product received is different
Another common problem with buying from online pharmacies is the fact that they can give you different pills from what you ordered. Again, this problem can be the cause of different circumstances. It can be the fault in part of the company, the deliverer or simple miscommunication. There are cases that the orders were simply mixed up as well.